Service Level Agreements
Pace Solutions’s flexible maintenance portfolio enables you to achieve maximum value from your network investments by delivering dependable in-service levels and improved network performance. Pace Solutions’s Support Services portfolio provides the convenience of a single point of contact for the support of multi-vendor networks with flexibility and choices in maintenance plans tied to Service Level Agreements (SLAs). You get the support services and priority you need depending on the criticality of your business with response times as low as 24x7x1 hrs. With offerings for technical support, repair and return, sparing and software management, Pace Solutions’s certified professionals provide on-site, on-call and ongoing IT support services. For on-call support, toll-free and UAN numbers provide direct lines to help desks. Our support services web portal ensures that customers can track the status and automated escalation of their complaints in a customized online complaint handling and escalation system.
IT Audits
The cause of network outages can often be difficult to identify, and may require costly and time consuming investigations. An essential component of any risk management strategy or program; a network audit will assess the risks to the business network and provide valuable insight and information. A network audit conducted by Pace Solutions provides customers with detailed systems documentation, including a list of all hardware and software being used. Pace Solutions Networks’ auditing services put your current network architecture through a security orientated battery of tests to show strengths, weaknesses and areas for improvement. Our audit services aim to present an objective and detailed reporting of the current security mechanisms and controls already in place on the network as well as to show the level of protection on a relative scale. Our test results elaborate on vulnerabilities not just at the network level and what threat agents the network is most vulnerable to.
IT Consultancy
Your network is more central to your business processes than ever before. Understanding and controlling network CAPEX and OPEX has become a key concern for IT enabled companies. Today’s networks are complex and with new technologies regularly being introduced you need to be sure that your network infrastructure is efficient and providing value for money to maximize your business investment. Uncontrollable costs, outdated equipment, inadequate reporting and employee abuse, all impact the success of your business. Pace Solutions Networks can help. The Pace Solutions Networks consulting team is composed of experienced and certified engineers and technicians with areas of expertise spanning our complete solution and services portfolio. Pace Solutions provides consultancy services based on network statistics such as throughput, packet efficiency, loss ratio’s and other factors which are vital in network planning, expansion and architecture. Our consulting services save you time, money, confusion and annoyance in collecting and analyzing information, optimizing systems, evaluating alternatives, implementing changes and working with vendors. Our goal is to not only lower your costs, but work with your management team to increase productivity. Let us handle the technology so that you can focus on what you do best, your business.
Business & Service Model Restructuring
We take pride in helping our customers in re-modelling their IT technology infrastructure as well as their governance & services models as per globally accepted frameworks like CobIT, TOGAF, ITIL, ISO standards, PMBoK, BABoK etc. We make sure that we deliver real VALUE to our customers and align their business goals with best-fit technology trends. No corporate strategy is complete without an effective strategy for IT which secures the value of IT for a company’s core business.
Pace Solutions offers IT Strategy development services to better align IT and its services with the needs of the business and its goals. We help you answer questions like, what should be technological needs in medium term, what should be the right architecture, what should be the IT priorities, how to allocate funds on IT, how to calculate returns on investments made on IT, etc. Our experienced and certified Consultants assess the current position of your IT and its services, analyze the business needs and goals, and map them over IT.
Based on this information, we develop a detailed and prioritized roadmap for the IT projects of your organization. It helps you to identify your competitive edge through IT and its services; you acquire a mechanism to measure and improve the outcome of the strategy while responsibilities and accountabilities for the achievement of results are also identified.
Business & Service Model Restructuring services are based on following main concepts
- Framework: Organize IT governance objectives and good practices by IT domains and processes, and links them to business requirements
- Process descriptions: A reference process model and common language for everyone in an organization. The processes map to responsibility areas of plan, build, run and monitor.
- Control objectives: Provide a complete set of high-level requirements to be considered by management for effective control of each IT process.
- Management guidelines: Help assign responsibility, agree on objectives, measure performance, and illustrate interrelationship with other processes
- Maturity models: Assess maturity and capability per process and helps to address gaps
An architecture framework is a set of tools which can be used for developing a broad range of different architectures. It should
- Describe a method for defining an information system in terms of a set of building blocks
- Show how the building blocks fit together
- Contain a set of tools
- Provide a common vocabulary
- Include a list of recommended standards
- Include a list of compliant products that can be used to implement the building blocks
There are four interrelated enterprise architecture areas of specialization called architecture domains
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Business architecture
which defines the business strategy, governance, organization, and key business processes of the organization
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Applications architecture
which provides a blueprint for the individual systems to be deployed, the interactions between the application systems, and their relationships to the core business processes of the organization with the frameworks for services to be exposed as business functions for integration
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Data architecture
which describes the structure of an organization’s logical and physical data assets and the associated data management resources
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Technical architecture
Technical architecture, or technology architecture, which describes the hardware, software, and network infrastructure needed to support the deployment of core, mission-critical applications
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Business architecture
which defines the business strategy, governance, organization, and key business processes of the organization
-
Applications architecture
which provides a blueprint for the individual systems to be deployed, the interactions between the application systems, and their relationships to the core business processes of the organization with the frameworks for services to be exposed as business functions for integration
-
Data architecture
which describes the structure of an organization’s logical and physical data assets and the associated data management resources
-
Technical architecture
Technical architecture, or technology architecture, which describes the hardware, software, and network infrastructure needed to support the deployment of core, mission-critical applications
Contact us to get better understanding of our services.
Human Resource Outsourcing
With over thousand networking professionals joining our training facilities each month, Pace Solutions is more than equipped to provide you with experts that will not just meet expectations and deliverables but ones that will redefine your expectations. Pace Solutions transforms HR service delivery with a comprehensive set of outsourcing services that dramatically reduce costs and improve organizational capabilities. As a premiere HR outsourcing services provider, we will develop with you a custom recruitment strategy, based on your company’s needs, business strategies, and the type of applicant needed. Our clients realize significant and sustainable performance improvement, and can focus on long-term business value such as talent acquisition and management and employee productivity. We enable you to save money, reduce risk and reallocate resources to concentrate on your core business.